Privacy Policy
Last updated: 28th June 2025
1. Commitment to Privacy
(a) Kirsten Swan - Dietitian respects your privacy and is committed to safeguarding the privacy of our clients and website visitors. This policy outlines how we collect, use, disclose and protect your personal information.
(b) We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) or other State health records legislation. These laws regulate the handling of personal and health information.
(c) "Personal information" refers to any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. This includes name, email, identification number, health details or any other data that can be used to identify a person.
(d) You may contact us in writing at hello@kirstenswan.com.au for further information about this Privacy Policy.
2. What Personal Information We Collect
We may collect the following personal information:
General information: Your name, address, phone number, email address, date of birth.
Health information: Medical history, medications, allergies, symptoms, social and family history, and any other information relevant to providing nutrition and dietetic services.
Service usage data: Appointment history, feedback, communication preferences.
Financial information: Billing details, payment information.
We collect this information through intake forms, correspondence, consultations, our website (https://[insert domain]), or third-party service providers engaged to assist in providing care.
3. How We Collect Your Information
We collect information:
When you make an appointment or engage our services
During consultations (in person or via telehealth)
When you interact with our website or contact us electronically
From referring health professionals or with your consent from family/caregivers
From third-party service providers
By providing personal information to us, you consent to the collection and handling of that information as described in this Privacy Policy.
4. Use of Your Information
We use your personal information:
To provide dietetic and nutrition services
To assess your needs and plan appropriate care
To communicate with other health professionals (with your consent)
To administer our business operations
To send service-related communications, reminders and updates
To comply with legal obligations
To investigate and resolve complaints or incidents
With your consent, we may use your information to send updates or marketing material. You may opt out at any time.
You have the right to remain anonymous or use a pseudonym when dealing with us, unless it is impracticable or unlawful to do so.
5. Health Information and Consent
Health information is sensitive information under the Privacy Act and is handled in accordance with the HRIP Act.
We only collect health information relevant to your care
We seek explicit consent to collect, use and disclose your health information
We may share your health information with treating health professionals, caregivers or family members, but only with your consent or as permitted or required by law
You may withdraw your consent at any time, which may impact our ability to continue providing care
6. Disclosure of Personal Information
We may disclose personal information:
To our staff, allied health providers, or administrative service providers as needed
To your GP, medical specialists, or other treating health professionals (with consent)
To third parties assisting with technical, administrative or marketing services
If required by law (e.g. court orders, subpoenas, law enforcement requests)
We will not share your personal information with anyone outside Australia without your explicit consent, unless permitted or required by law.
7. Security of Your Information
We are committed to protecting your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We:
Store data securely with access restricted to authorised personnel
Use secure systems for telehealth and data storage
Destroy or de-identify data that is no longer needed in accordance with legal requirements
8. Data Retention
We retain personal and health information:
For as long as necessary to provide services to you
To meet legal and professional obligations (e.g. retention of health records for 7 years or until a minor client turns 25)
When your information is no longer required, it is securely destroyed or de-identified. De-identified information may be retained for research, reporting or quality assurance purposes.
9. Notifiable Data Breaches (NDB) Scheme
We comply with the NDB scheme under the Privacy Act. If we become aware of a data breach that is likely to result in serious harm, we will:
Notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable
Provide recommendations to mitigate potential harm
If you suspect a breach involving your data, please contact us at hello@kirstenswan.com.au.
10. Access and Correction
You have the right to:
Access personal and health information we hold about you
Request corrections if your data is inaccurate, incomplete or outdated
Requests must be made in writing to hello@kirstenswan.com.au. We may need to verify your identity before processing your request.
11. Complaints and Concerns
If you believe your privacy has been breached or have a concern about how we handle your information:
Please contact us at hello@kirstenswan.com.au
We will investigate and respond promptly
If unresolved, you may contact the OAIC at www.oaic.gov.au or by calling 1300 363 992
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website. Continued use of our services after an update constitutes your acceptance of the revised policy.
13. Website and Cookies
When you visit our website, we may collect data including browser type, pages visited, and referring website. This helps us improve user experience.
We may use cookies to personalise your experience and analyse site traffic. You can disable cookies via your browser settings, although this may limit functionality.
Our site may include links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
Contact Us
If you have any questions, requests, or concerns regarding your privacy, please contact:
Kirsten Swan – Dietitian
Email: hello@kirstenswan.com.au